If you are not receiving emails from Ruckleigh please first check that your registered email is correct.

• Log in to your account
• Click My Details
• A popup will be displayed with your registered details. Please check that the displayed email address is correct

To check if Ruckleigh messages are getting through please send a message on this support page. A confirmation email will be sent to the address you provide.

If you find our messages in your spam / junk / other / social folder. You will need to take a few simple steps to ensure our messages get through. Usually adding postmaster@m.ruckleigh.co.uk to your contacts (in Outlook, Gmail, Yahoo and most other email providers and programs) will ensure our messages get through. 

Outlook / Live / Microsoft / Hotmail

• Sign into your account
• Click on the Junk or Other folder
• If you see a message from us, 
• Select the message and in the preview click It's not junk and check never send message to spam and click OK. This is sometimes hidden under a menu depending on the app you are using.
• More information can be found here https://support.office.live.com/en-gb/article/mail-goes-to-the-junk-folder-by-mistake-f409b58c-2617-47e2-8a97-cab612d98eff?ns=OLWACB&version=16&ui=en-US&rs=en-GB&ad=GB

Gmail

• Sign into your account
• Click on the Spam or Promotions folder 
• If you see a message from Ruckleigh
• Select the message and click Report as Not Spam or Move to > Primary
• More information can be found here https://support.google.com/mail/answer/1366858?hl=en-GB&expand=5

If you still experience problems please contact us using the support form