Parent Portal Support
If you are experiencing difficulties using this website please enter your details and a brief outline of the problem into the form below and press Send. You should receive a confirmation message soon afterwards.
If you do not recieve the confirmation message please see the FAQ I'm not receiving Ruckleigh emails.
Parent Portal Support Form
Frequently Asked Questions
I'm not receiving Ruckleigh emails
If you are not receiving emails from Ruckleigh please first check that your registered email is correct.
- Log in to your account
- Click My Details
- A popup will be displayed with your registered details. Please check that the displayed email address is correct
To check if Ruckleigh messages are getting through please send a message on this support page. A confirmation email will be sent to the address you provide.
If you find our messages in your spam / junk / other / social folder. You will need to take a few simple steps to ensure our messages get through. Usually adding postmaster@m.ruckleigh.co.uk to your contacts (in Outlook, Gmail, Yahoo and most other email providers and programs) will ensure our messages get through.
Outlook / Live / Microsoft / Hotmail
- Sign into your account
- Click on the Junk or Other folder
- If you see a message from us,
- Select the message and in the preview click It's not junk and check never send message to spam and click OK. This is sometimes hidden under a menu depending on the app you are using.
- More information can be found here https://support.office.live.com/en-gb/article/mail-goes-to-the-junk-folder-by-mistake-f409b58c-2617-47e2-8a97-cab612d98eff?ns=OLWACB&version=16&ui=en-US&rs=en-GB&ad=GB
Gmail
- Sign into your account
- Click on the Spam or Promotions folder
- If you see a message from Ruckleigh
- Select the message and click Report as Not Spam or Move to > Primary
- More information can be found here https://support.google.com/mail/answer/1366858?hl=en-GB&expand=5
If you still experience problems please contact us using the support form
I've forgotten my password. How do I reset my password?
Click on the Sign In at the top of the screen and press the Reset Password link. Then be you'll be asked to enter your email address and press the send button.
After pressing Send you will then receive an email with your username and a link to reset your password. If you are still experiencing problems signing in please let us know using the support form.
I've forgotten my username how do I sign in?
If you know your password you can sign in using your registered email address instead of your username. Else please click on the Sign In button at the top of the screen and press the Reset Password link. Then be you'll be asked to enter your email address and press the Send button.
After pressing Send you will then receive an email with your username and a link to reset your password. If you are still experiencing problems signing in please let us know using the support form.
I've forgotten my email address what shall I do?
Re-register for an account with a current email and please let us know so we can remove your old account and give you access to your child's records.
If your email address is already registered please reset your password.
I cannot see my child listed on my account what shall I do?
If your child is not listed on the Parent Portal. You will need to add them to your account.
- Visit the Children Page
- Type their name into Add Child box
- Select your child's name from the box provided. If you cannot see your child's name please let us know using the support form.
- Please Note: When you have added your child to your account you will need to wait for the office to approve your account for security reasons.
